Effective Date: 20/04/2025
1. Who We Are
This website, TheSoulSize.com, is operated by Trakiro SRL, a Belgian company registered at:
Trakiro SRL
Brussels
Email: privacy@thesoulsize.com
We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian laws.
2. What Personal Data We Collect
When you visit our site, create an account, place an order, or interact with us, we may collect the following data:
- Name, email address, billing and shipping address, phone number
- Payment details (processed securely by Stripe)
- Purchase history
- IP address, browser type, device info
- Cookies and usage data (via Google Site Kit)
- Preferences and communication history
3. Why We Collect It (Legal Bases)
| Purpose | Legal Basis |
|---|---|
| Processing orders and delivery | Contractual necessity |
| Account management | Contractual necessity |
| Customer support | Legitimate interest |
| Email marketing (with consent) | Consent |
| Analytics and performance tracking | Legitimate interest |
| Legal obligations (e.g. tax) | Legal requirement (Belgian law) |
4. Sharing Your Data
We only share your data with trusted third parties:
- Stripe – for secure payment processing
- Shipping providers – for order delivery
- Google (Site Kit) – for site performance and analytics
- WordPress/WooCommerce plugins – strictly as needed for site functionality
We do not sell or rent your personal data.
5. Cookies and Tracking
We use cookies to enhance your browsing experience, track site usage, and support features like your shopping cart.
You may manage your cookie preferences through your browser settings. For full details, see our Cookie Policy.
6. Data Retention
We retain your personal data only for as long as necessary:
- Order and invoice data: 7 years (as required by Belgian tax law)
- Account data: as long as the account is active
- Analytics data: up to 26 months (Google default)
7. Your Rights
Under GDPR, you have the right to:
- Access the data we hold about you
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
- Request a copy of your data (data portability)
- Lodge a complaint with the Belgian Data Protection Authority (DPA)
Belgian DPA website: https://www.gegevensbeschermingsautoriteit.be
To exercise any of these rights, please contact us at privacy@thesoulsize.com.
8. Data Security
We implement industry-standard measures to keep your data secure, including:
- SSL encryption
- Secure payment via Stripe
- Restricted access to backend systems
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
