Last updated: 20/04/2025
Welcome to TheSoulSize.com. By accessing or using our website, you agree to be bound by these Terms of Use. Please read them carefully before using our services.
1. Overview
TheSoulSize.com (“we”, “our”, or “us”) offers custom-designed apparel and lifestyle products, fulfilled via third-party platforms such as Printify and Printful. These terms govern your use of our website and services.
2. Use of Website
You agree to use this website for lawful purposes only. You may not:
- Violate any laws, regulations, or these Terms.
- Use the site to distribute spam, viruses, or other harmful content.
- Infringe upon the intellectual property rights of others.
3. Intellectual Property
All content on this website—including but not limited to text, graphics, logos, images, and designs—is the property of TheSoulSize.com or its content creators and is protected by intellectual property laws. Unauthorized use is prohibited.
4. Product Fulfillment
Our products are made to order and fulfilled by third-party print-on-demand services such as Printify and Printful. This means:
- Orders are custom printed and shipped directly by our fulfillment partners.
- Processing and shipping times may vary based on location and supplier.
- Product availability and specifications may be subject to change without notice.
5. Returns & Refunds
Because all our products are made to order, we do not accept general returns or exchanges. However, we want you to be happy with your purchase. We will offer replacements or refunds under the following conditions:
Eligible Refunds or Replacements:
- The product arrives damaged or defective.
- The wrong item, size, or design was sent.
- Your item was lost in transit (based on tracking confirmation).
To request a replacement or refund, please contact us at [support@thesoulsize.com] within 7 days of receiving your order. Include:
- Your order number
- A clear photo of the item
- A description of the issue
We cannot accept returns for:
- Buyer’s remorse
- Incorrect size or color selection (please check size guides carefully)
- Delays caused by shipping carriers or customs
Return Shipping: In most cases, you will not need to return the item. Decisions regarding returns, replacements, or refunds will be handled in coordination with Printify/Printful policies.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
7. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes your acceptance of the revised terms.
8. Contact
For questions about these Terms or your order, please email us at [support@thesoulsize.com].
